1. What information do you gather about me?
Both personally and non-personally identifiable information about each visitor may be gathered from this site. The type of information gathered depends on your actions and interaction with the site.
Non-Personally Identifiable Information: Non-personally identifying information is gathered through our site technology to create a more personalized and relevant experience during your visit. The information also allows us to improve the functionality of the website to better serve you.
2. How do you collect and use personally identifiable information?
Collecting Personally Identifiable Information: Personally identifiable information may be collected during registration, ordering and billing, during customer service interactions or when you enter a contest. Personally identifiable information is never shared in ways unrelated to the methods described below without notifying you of the intent beforehand, and also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.
Registration: During registration, you may be prompted for your name and email address for authentication and verification purposes. These steps may be necessary to ensure users are properly identified and authenticated as a qualified user. Some offerings and promotions on this site may be restricted to members of certain organizations and, by providing your email address, and subsequently having your account verified, you may benefit from these offerings and promotions.
Ordering and Billing: When you place an order, you may need to supply your credit card information along with the corresponding mailing information. This information may be required to fulfill your order. Your credit card information is not stored on our server; it is simply passed on to the credit card processing system for validation. You may also be prompted for your name and email address to create your online receipt and for us to send you order related emails.
Customer Service: Personally identifiable information may be collected if you report a problem or submit an inquiry to our customer service team(s). A record of that correspondence may be maintained to provide you with an optimal customer service experience.
Using Personally Identifiable Information: Your personally identifiable information is not sold, traded or rented to others.
We do employ other trusted companies to perform certain functions on our behalf, including order fulfillment and delivery, as well as credit card processing. These business affiliates have access to personal information needed to perform their functions, but are not permitted to use your personal information for any other purpose.
Additionally, information related to the order of a product may be shared with the supplier of that particular product, for warranty and support purposes. This may include your name, date of your order and product purchased.
If you have questions about how one of our business partners or suppliers use information about you, contact them directly.
3. How can I access, update or delete my personal information?
Users have the ability to correct or change any information or preferences in their account profile. Users may change this information at any time, provided they are signed in.
You can deactivate or delete your account, but by doing so will result in limiting your access to any members-only areas of the site. Any purchase history information however, will remain in protected permanent records.
4. How do you collect and use non-personally identifiable information?
We use technologies like cookies, pixel tags ("pixels"), and local storage to deliver, secure, and understand products, services, and ads, on and off our sites.
Collecting non-personally identifiable information: Your verification status is collected once you successfully register through any of our verification services. The resulting status is non-personally identifiable information and is stored in case you need to verify your status again in the future.
Non-personally identifiable information is collected using technology such as cookies. "Cookies" are small pieces of information that are stored by your browser on your local storage. The information collected by this technology is non-personally identifiable only and allows us to optimize your interactions with the site.
Using non-personally identifiable information: Cookies allow for customer traffic patterns and site usage to be monitored on a general basis to help develop and improve the design, layout and efficiency of the website. Understanding these patterns allows us to provide more relevant content to you and improve customer relationships. Furthermore, the information collected is used to create targeted communications to offer you a more personalized and customizable experience. Cookies also save you time by remembering your personalized settings.
Note that all information is collected and analyzed in aggregated form only. Check your browser to ensure cookies are enabled for this site to work properly.
Kivuto Solutions Inc. may use third-party advertising technology partners to serve you relevant advertisements on websites outside of our network. The advertising technology partner provides us with tracking technology, such as a cookie, which is added to your browser by us. This allows us to serve you very relevant ads on their partner websites according to your engagements with this site. If you would like to learn more about this process or even opt-out, please contact us.
How to manage cookies: Browser controls are available to allow, block or delete cookies. To manage the cookies this site and others use, visit the following site for instructions: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Please note that by adjusting your cookie settings, any settings or preferences will no longer be in effect. The usage and functionality of the site will be subject to change including the ability to purchase certain products and view content on the site.
5. What security is in place to protect my information?
Your information is protected both during transmission and in storage. Your account and profile information are password-protected so that you and only you have access to this personal information. During purchase, the secure server software (SSL) encrypts all information you input before it is transmitted. As such, all customer data is protected against unauthorized access on the system's secure servers.
6. Where will my information be processed?
Kivuto Solutions Inc. is a Canadian corporation with offices at 987a Wellington Street, Ottawa, Ontario, Canada. Most Kivuto powered sites or WebStores are currently hosted on servers located within the United States, but the locations of our servers may change from time-to-time. Your personal information may be stored on servers located within the United States, Canada, or in another country.
By submitting your personal information to us through this website, you are consenting to the processing of your personal information in the United States, Canada or in any other country in the world.
What is your email policy?
Kivuto Solutions Inc. complies fully with the federal CAN-SPAM Act of 2003 and Canada's Anti-Spam Legislation (CASL). We will not share, sell, rent, swap or authorize any third party to use your email address for commercial purposes without your permission. If you feel you have received an email from us in error, contact feedback@Kivuto.com.
You may receive one or more of the following emails from Kivuto Solutions.
Email Newsletters: Kivuto Solutions Inc. and OnTheHub offer several email newsletters. You will only receive these if you previously chose to opt-in to these types of communications. If you no longer wish to receive a specific newsletter, follow the "unsubscribe" instructions located near the bottom of each newsletter.
Promotional Email: Kivuto Solutions Inc. and OnTheHub may periodically email you messages about products and services that we think may be of interest to you (if you have previously opted in to receive these types of communications). You can choose not to receive messages in the future by following the "unsubscribe" instructions located near the bottom of each email.
Survey Email: We may send you emails inviting you to participate in user surveys, asking for feedback on our services and existing or prospective products and services, as well as information to better understand our users. User surveys greatly help us to improve our services, and any information we obtain in such surveys will be used internally. The information may be shared with affiliated third parties in aggregate form only.
HTML Email: If you sign up to receive email from us (Kivuto Solutions and/or OnTheHub) you will receive emails in both plain text and HTML (with images) format. If you select to view our emails in the HTML format, we may place a one-pixel .gif to determine whether or not readers viewed the email. This process does not leave any information on your computer, nor does it collect information from your computer. We may share this data with other third parties in aggregate form only to improve the quality of the emails and offers we distribute.
Emails From You: If you send us emails, be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails. We will use your email address to respond directly to your questions or comments.
If you have questions, comments or concerns, contact support by clicking the Contact Us link at the bottom of the Help page.